Support

Need a hand with an order, a delivery question, a warranty claim, or just choosing the right dirt bike? Our US-based support team is available Mon–Sat, 9am–7pm CST by phone, email, and live chat.

Fastest ways to reach us

• Phone: +1 (234) 203-9794 — direct line to a rider, not an outsourced call center.
• Email: sales@dirtbikestores.com — replies in under 2 business hours, usually faster.
• Live chat: tap the chat bubble at the bottom-right of any page.

Common support topics

• Shipping & delivery times
• 15-day returns & refunds
• 1-year warranty claims
• Buying / assembly FAQ
• Order help & contact form

Before you call

For the fastest service, have your order number, the email used at checkout, and (for warranty/DOA) photos or a short video ready. Most issues are resolved in a single 5–10 minute call.

Outside business hours

Send an email or use live chat — messages are answered first thing the next morning. For urgent freight-damage claims, photograph the crate before signing for delivery and email us within 24 hours so we can file the carrier claim on your behalf.